At DentistryReads.com, we specialize in providing high-quality digital dental products including eBooks, journals, and online courses. Due to the intangible nature of digital products, our refund policy is designed to be fair to both our customers and our business.

No Standard Refunds

All sales of digital products are final once the product has been:

  • Successfully downloaded

  • Viewed or accessed

  • The download link has been sent to your email

Exceptions for Refund Consideration

We may offer refunds or replacements only in these specific cases:

  1. Technical Issues

    • If the product is defective (corrupted file)

    • If you’re unable to access/download the product despite multiple attempts

  2. Duplicate Purchase

    • If you accidentally purchased the same product twice

  3. Unauthorized Purchase

    • If your account was used fraudulently (must provide proof)

How to Request a Refund

To be considered for a refund:

  1. Contact us within 7 days of purchase at:

  2. Include in your request:

    • Your order number

    • Detailed explanation of the issue

    • Screenshots if reporting technical problems

Refund Process

  1. We will review your request within 2 business days

  2. If approved:

    • Refund will be issued to your original payment method

    • Processing may take 5-10 business days (depending on your bank/payment provider)

  3. If denied:

    • We will explain our decision

    • May offer alternative solutions (e.g., replacement download)

Important Notes

  • Refund requests due to “change of mind” or failure to read product descriptions will not be granted

  • We reserve the right to limit refunds to customers with repeated requests

  • For subscription courses: Only the most recent payment may be eligible for refund consideration

Contact Us

For any questions about this policy:

This policy complies with applicable digital goods regulations in the United States and may be updated periodically.